Psychological safety means employees feel secure taking risks, sharing ideas, and learning from mistakes without fear of negative consequences. It’s about creating an environment where team members feel supported, valued, and empowered to contribute fully.

Every employee in the travel and tourism industry has the power to shape a more inclusive and equitable future. While simply stating "we value diversity" is a common practice, true leadership demands more. It requires consistent action and a commitment to creating inclusive environments where everyone feels valued and empowered.

The fast-paced and ever-evolving world of the travel industry, effective communication is paramount. Feedback, both given and received, plays a crucial role in ensuring the smooth operation of travel businesses, from tour operators to hotels and airlines. It provides valuable insights, fosters growth, and helps maintain high standards of service.

In our modern, interconnected society, the language we employ holds remarkable influence. It serves as a mirror of our values and attitudes, shaping perceptions and nurturing inclusivity. At our forum, we understand the transformative potential of language and are dedicated to cultivating environments characterised by respect, equity, and a profound sense of belonging for all.